Frequently Asked Questions

PCD Client Hub is an AI-powered video generation platform that helps e-commerce businesses create professional product videos. Simply upload your product images, and our AI models will generate stunning marketing videos in seconds.

Visit hub.primechasedata.com and click "Get Started". You can sign up with your email or use Google/Facebook authentication. New accounts receive 10 free credits to try the platform.

We support JPG, PNG, and WebP formats. For best results, use images that are at least 1024x1024 pixels with good lighting and a clean background.

Credits are used to generate videos. Different AI models cost different amounts: Kling 2.6 Pro costs 9 credits, Kling 2.1 costs 4 credits, Seedance costs 5 credits, and Hailuo costs 4 credits. 1 Credit = $0.25.

No, credits never expire. Once purchased, they remain in your account until used.

Yes, if video generation fails due to a system error, credits are automatically refunded to your account. If you're unsatisfied with the result, contact support within 24 hours.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure Stripe payment system.

Most videos are generated within 2-5 minutes, depending on the AI model and current server load. Kling 2.6 Pro may take slightly longer due to its higher quality output.

We support multiple aspect ratios including 16:9 (landscape), 9:16 (portrait/vertical), and 1:1 (square). Output resolution is typically 1080p.

Currently, our AI generates silent videos. You can add music or voiceover using any video editing software after downloading your video.

Kling 2.6 Pro offers the highest quality but costs more. For most use cases, Kling 2.1 provides excellent results at a lower cost. Seedance is great for dynamic motion, and Hailuo excels at realistic product animations.

A Product Profile is a saved collection of your product images, masks, and settings. It allows you to quickly generate new videos for the same product without re-uploading images.

There's no limit to the number of Product Profiles you can create. Organize your products however works best for your business.

Yes! Connect your Shopify store in Settings → Integrations to automatically import your product catalog including images and descriptions.

Currently, we support direct publishing to Instagram, Facebook, and Threads. TikTok, YouTube Shorts, and Pinterest support is coming soon.

Yes, Instagram publishing requires a Business or Creator account that's connected to a Facebook Page. Personal Instagram accounts cannot be connected.

Publishing to social media costs 0.5 credits per platform. So posting to both Instagram and Facebook would cost 1 credit total.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using Chrome.

Yes, we offer a REST API for enterprise customers who want to integrate video generation into their own applications. Contact sales for API access.

You can reach our support team at support@primechasedata.com or use the chat widget in the bottom-right corner of the Client Hub. We typically respond within 24 hours.

Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your product images with third parties.