Terms of Service

1. Agreement

These terms govern your use of Prime Chase Data services, including HubOS and any deliverables produced under a proposal or statement of work. By starting a project or using the service, you agree to these terms.

Where a signed proposal or order form conflicts with these terms, the signed document controls for that engagement.

2. Services & scope

We deliver the visibility, pipeline, content, and operations work described in your proposal, and provide access to HubOS to run and report on that work. Scope, timelines, and deliverables are defined per engagement.

We may improve or update the service over time. If a change materially reduces a core function you rely on, we will give reasonable notice.

3. Fees & payment

Fees, billing frequency, and any usage-based charges are set out in your proposal. Invoices are due on the terms stated on each invoice unless agreed otherwise in writing.

Late or failed payments may pause active work until the account is brought current. Fees are exclusive of applicable taxes.

4. Your responsibilities

You are responsible for the accuracy of the information and credentials you provide, for the rights to any content and assets you share with us, and for using the service in compliance with applicable law.

You agree not to misuse the service, attempt to access other organizations’ data, or interfere with its security or operation.

5. Intellectual property

You retain ownership of your brand, content, and data. On full payment for an engagement, you own the deliverables created for you, except for our pre-existing tools, templates, and the HubOS platform, which remain our property and are licensed to you for use of the service.

6. Confidentiality & data

Each party protects the other’s confidential information. Your data is isolated to your organization and handled as described in our Privacy Policy, including AES-256-GCM encryption for integration credentials.

7. Warranties & liability

We provide the service with reasonable skill and care. Marketing outcomes depend on many factors, so we do not guarantee specific rankings, traffic, or revenue results.

To the extent permitted by law, neither party is liable for indirect or consequential losses, and our total liability for an engagement is limited to the fees paid for that engagement.

8. Termination

Either party may end an engagement with the notice stated in the proposal. On termination we provide a reasonable export of your data, and each party stops using the other’s confidential information.