Back to DocumentationBilling Cycle The recurring period (monthly or annual) for which services are billed Billing Period The specific date range covered by an invoice Anniversary Date The date when your subscription renews each month or year Proration Partial charge or credit calculated for the time remaining in a billing cycle Pro-rata Proportional allocation of charges based on actual usage period Daily Rate Cost per day, calculated by dividing the monthly/annual price by days in period Service Credit Non-cash credit applied to reduce future invoices, not convertible to cash SLA Credit Compensation issued when service levels fall below guaranteed thresholds Account Credit Positive balance on your account that reduces your next invoice amount Chargeback Reversal of a credit card transaction initiated by the cardholder through their bank ACH Transfer Automated Clearing House - electronic bank-to-bank payment in the US Wire Transfer Electronic transfer of funds directly between banks, often for large amounts SEPA Single Euro Payments Area - payment integration for Euro transactions in EU PCI DSS Payment Card Industry Data Security Standard for handling card data Processing Fee Charge applied by payment processors for handling transactions Net 30 Payment terms requiring full payment within 30 days of invoice date Due on Receipt Payment terms requiring immediate payment upon invoice receipt Grace Period Additional time after due date before late fees or service restrictions apply Dunning Automated process of retrying failed payments and sending reminder notices Payment Retry Automatic attempt to process payment again after initial failure Account Suspension Temporary restriction of service access due to non-payment Limited Mode Restricted account state allowing read-only access during payment issues Usage-based Billing Pricing model where charges are based on actual consumption of resources Metering Process of measuring and recording resource consumption for billing purposes Overage Usage that exceeds plan limits, often charged at a higher rate Billing Lag Delay between usage occurrence and its appearance on an invoice Hard Cap Strict limit that prevents usage beyond a specified threshold Soft Cap Flexible limit that allows continued usage with additional charges VAT Value Added Tax - consumption tax levied in many countries outside the US Reverse Charge VAT accounting mechanism where the buyer accounts for VAT instead of the seller Tax Exemption Official status allowing certain organizations to avoid paying specific taxes W-9 Form IRS form used to provide taxpayer identification number for US entities W-8 Form IRS form used by foreign entities to claim tax treaty benefits Sales Tax Nexus Sufficient business presence in a state requiring sales tax collection Auto-renewal Automatic extension of subscription for another term unless cancelled Early Termination Fee Penalty charged for cancelling a contract before its end date Master Agreement Primary legal contract governing all services and transactions Purchase Order (PO) Official document from buyer authorizing a purchase transaction Notice Period Required advance notification time before cancelling or changing service Billing Contact Designated person who receives invoices and manages payment information Legal Entity Company or organization name as registered for legal and tax purposes Consolidated Billing Combining charges from multiple accounts into a single invoice Seat Individual user license in per-user pricing models Active User User who has accessed the service within the billing period
Billing Inquiries
Public overview of our billing policies for customers and admins. For binding terms, see our Master Agreement.
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Billing Glossary
Quick definitions for common billing and payment terms. Search to find specific concepts.
Billing
Charges
Credits
Payments
Terms
Collections
Usage
Taxes
Contracts
Account
44 of 44 terms shown
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