Support center

Submitting a support request

1. 1

   Open Support and choose Ask a question

   Support lives in your hub navigation. The ask form takes a short question plus optional detail.

2. 2

   Add context

   Attach screenshots or files when they help explain the question. Attachments are checked for safety before anyone can open them.

3. 3

   Submit and note the reference

   Each question gets a reference number, for example Q-014, so it is easy to point back to later.

Tracking your question

Every question shows one of two statuses: Awaiting answer while the PCD team is on it, and Answered once a reply is in. The status tabs at the top of the board filter the list, and search finds any past question by keyword.

• Each question opens into its own thread where you can reply, add photos and files, and mention teammates with @.
• The reply that resolves the question is marked as the accepted answer and highlighted, so the takeaway is obvious to anyone reading later.
• Upvote the questions and answers that helped, so useful topics rise to the top for the whole team.

What to expect after you ask

Your question stays visibly in Awaiting answer until the PCD team responds, so you always know whether it has been handled. When the answer arrives you are notified on web and in the apps. If something is urgent or time-sensitive, raise it in chat as well, where the conversation is real time.

Support, chat, or a ticket?

The three channels are built for different jobs, and anything can be moved between them, so there is no wrong door.

• Support: a structured question you want answered and kept. It gets a reference number, a status, and an accepted answer the whole team can find later.
• Chat: a real-time conversation. Best for quick back and forth and time-sensitive topics rather than questions you will need to look up again.
• Tickets: actual work to be done, like a content edit or a design change. Tickets carry a priority and move through statuses until the work ships.